Symptoms
When I select New Game from main menu, screen goes black and nothing happens or the game crashes.
Causes
There should be a FMV played here, and it’s not because game can’t find codec to play it.
Solution
This is probably your fault - you unchecked installing DirectShow and DirectX drivers when installing the game. Game needs these drivers to show FMVs, so you must reinstall the game - checking to install these drivers. You can also try this solution if installing DirectShow don’t help. Or this solution if you have some codec packs installed.